Keeping your business clean is an excellent way to make sure your clients keep coming back. DIY commercial cleaning can be a bit tough, and it takes a lot of time. With all the other responsibilities you already have with running your business, hiring a commercial cleaning company to handle your cleaning and maintenance needs will be your best choice.
5 Tips for Hiring a Commercial Cleaning Company
All companies sing praises of their own products and services, but smart customers know better than to take what a company says about themselves at face value. There are signs to look out for when considering a commercial cleaning company. Instead of counting down from 5 to 1, let’s start with number 1 because I think it’s that important. And if you read nothing else, you should at least consider this.
1) Get to know the cleaning company employees and what they think of their job
This is going to sound silly at first, but stick with me. Ready? Here we go…
Customer reviews are one thing, and they’re important – be sure to see what customers are saying. But how about employees? Call the company and when someone answers, engage them – ask them how long they’ve been working there; what it’s like; if they’re happy. If they’ve been working there a while, like their job, and seem generally happy to chat with you, chances are that the commercial cleaning company quality of service on the inside carries over from employees to customers. We all know employers strive to treat customers well and bend over backwards. But if an employer insists on the same quality for employees, the chances are they go to new heights with customers.
Cleaning and commercial maintenance is not the most comfortable or fun job – let’s be honest. It’s messy, the hours can be odd, and it can be dangerous depending on the property among other conditions. Always make sure that you check how a commercial cleaning company treats its employees. Why? Would you want a disgruntled, disenfranchised, or non-caring cleaning employee on your property? We’re talking about your property with all your company assets. It’s a crucial element of your business and you’re handing keys to someone who will likely be on your property after hours or when you’re not there. Try to get a general sense of the type of people that will be servicing your property. If they’re generally happy, have a good attitude, and have been with the cleaning provider for a while, chances are they’re vested in their company, which means they’ll be vested in yours.
In addition to attitude and demeanor, check to see if the company has proper insurance for their employees – not just the business. Many companies will have insurance for their employees. Check if the company you’re looking at has proper insurance. It is a sign that they care about their workers. It can also protect you from expenses if anything terrible happens to the employees when cleaning your property.
2) Look for signs of professionalism
Just because a cleaning company treats its employees and clients well does not mean that they should patronize them. Equally important is the professionalism they exhibit. Make sure that you look for the following traits:
- Speaking in a proper and polite manner
- Having employees that are dressed appropriately
- Willingness to listen to concerns that the clients may have
- Promptly responding to these concerns
- Willingness to improve based on the concerns stated by clients
Make sure that you look for these signs in a cleaning company. These can be good indicators of excellent service.
3) Check the equipment and products that they use
You can also choose a company by looking at the equipment and products they use. Not all commercial cleaning companies offer the same services, use the same equipment, or apply the same products. One quick check can ask them what product they use on floors – ask them if they use that product on wood floors as well as tile. These are two different type of floor materials that require two different types of chemicals or products.
4) Determine whether the price is worth it for the service
Spending too much on cleaning services is rarely a smart move. Make sure that you weigh your options appropriately, and by appropriately, we don’t mean the cheapest one. If it sounds to good to be true, it probably is. In addition to price, ask for details on what that price includes. If someone is more expensive than other quotes you’ve received, ask them why. They may very well have a good answer and provide something that none of the other commercial cleaning companies mentioned. A higher price can be justified if the service is more thorough or of better quality with better products and equipment. Go for a company that has excellent service while having a reasonable price point for the type of service they’re providing.
5) Check company reviews and… references
This one’s obvious. While online reviews and testimonials are a great way to gauge a commercial cleaning company, ask for references. Ask if it’s possible to speak with other clients who use their commercial cleaning company. It’s one thing to read a review online. It’s another thing to call a real company, speak with a real person, and have a conversation that let’s you ask questions and expand details over what a couple online comments provide. Maybe this sounds like overkill, but like the first point above – we’re talking about your business and property. Don’t just hand over the keys to anyone and don’t pay for sub-par cleaning services when just a little homework could put you in partnership with the perfect commercial cleaning company for you.
Get Your Property Professionally Cleaned and Cared For
All Ready Janitorial Services has all the things you’re looking for in a commercial cleaning service. Since 1995, we’ve taken care of businesses and properties as if they were our own. All Ready is the best and most experienced cleaning company in the area. We offer a variety of cleaning services that you can learn more about here. If you are interested in getting a quote, call us at 818-286-3609 for a consultation or click here for your free estimate.